Audi Marin Team San Rafael, CA


Click on one of the people below to find out more information.

  • The Audi Marin Team

    Our team numbers over 150 people, from every county in the Bay Area. Our Wall of Fame speaks for itself. We also offer Audi Training, and employ technicians from Germany. We are fluent in Spanish and German, and have team members that have been with us for over 20 years. We are always looking for dedicated individuals to join our team.  If you are interested in working with us, please click here to apply. 

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  • Jay Brownrigg
    General Manager
    Ext. 4125


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  • Steve Hamilton
    Service Director
    Ext. 4115


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  • James Lim
    Parts Manager
    415-460-4135

    James likes the Audi S4 the best.

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  • Nathan Proctor
    General Sales Manager
    415-460-4180

    cell: 415-691-5939


    Nathan is the proud owner of a 2016 Audi S5, and has been with the Audi brand for 15 years.

    5-STAR CUSTOMER REVIEWS FOR NATHAN: 

    STEPHANIE N. FROM SAN FRANCISCO, CA:
    This review is completely based on the service my Dad and I got from Nathan yesterday. I was rear-ended and my car was totaled, so I am test-driving a short list of cars I've narrowed down, including the VW Beetle convertible and Eos. Nathan took us out, described the features, how each vehicle would drive differently than the other, what a hard top convertible vs. soft top will feel like to drive, etc. He also had a very well-planned test drive including highway, regular roads, hills (to test the hill assist feature) and a windy hill to test handling. I really got a great feel for the cars, much better than other brands/dealerships I've tried. He was incredibly informative without trying to push us to make a purchase then and there. I even pointed to the Audi A5, because ... it's an Audi A5 AKA one of the sexiest convertibles ever ... which he did not even suggest having me test drive as I'd given him my price points beforehand!!! At the end, he gave us his card and brochures so that we can decide what's best for me. What kind of car salesperson does this? Amazing! If I go with either one of these cars, I will certainly be buying it from Nathan. They are also offering 0% financing which doesn't hurt. Thanks so much for a wonderful and non-pushy experience - we've had plenty of those "typical" salesy encounters these past couple weeks! Much appreciated.   


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  • Mo Bonakdar
    Sales Manager
    415-460-4187


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  • Don Branscum
    Finance Manager
    415-460-4196


    Don is the proud owner of the Volkswagen 2012 Jetta TDI, and has been in the car business for 25 years.


    5 STAR YELP REVIEWS FOR DON

    GEORGE L. FROM PETALUMA, CA
    I recently purchased a Certified Pre Owned A4 at this location.  Initially I went in to see a different car, but the one I bought met my needs better.  Leo Lodin was the salesperson that helped me.  He was very courteous, informative and presented himself well.  He was not overly over-bearing like some salespeople.  Rod Helaire, the sales manager, was also courteous, as was Don Branscum, the finance manager.  I am cautiously hopeful that when I begin to bring the car in for service that the service department will be as good as the sales department!   

    NIKE V. FROM SAN FRANCISCO, CALIFORNIA
    Also Don the finance guy was very efficient., anyway cant say anything yet about their maintenance department which sounds rather negative on yelp , but for now it was  a smooth quick and pleasant experience.

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  • Brad Foon
    Finance Manager


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  • Chris Nasrat
    Finance Manager
    Ext - 4116


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  • Alex Nekouy
    Internet Manager
    415-342-4287

    5 STAR REVIEWS FOR ALEX:


    Maegan from Windsor: Just bought an Audi Q7 from Alex Nekouy at sonnen Audi in Marin and it was a great experience. Alex is a great salesman, no pressure, relaxed, and helpful. Next time request Alex if you are in the market for an Audi

    Kamran from San Jose: The folks at Audi Marin are amazing. Alex Mekovy was a huge help spending time to look through many different cars to find the right one for me. After spending a week with my Audi A3 I know I made the right choice by coming to see Alex. 

    Thank you Audi Marin and thank you so much Alex for all the help!

    Ophelia from San Jose:
    My son wanted to lease an Audi so we were referred to "Alex" at Audi Marin located at San Rafael, by a friend. 
    Since we live in San Jose, we decided to first communicate with Alex by phone and text.  He was very kind and professional and tried to help us. 
    However after some consideration, we decided against leasing a car and instead to buy a new car.  We were thinking of getting a much cheaper car than Audi.  
    So I told Alex that my son has changed his mind for leasing a car and thanked him for all he did.  Alex was very nice and without any hesitation thanked us and we started looking for another car to buy. 
    Few hours after our talk with Alex, he sent a text asking to know if my son might be interested to buy an Audi.  I told him that the price was out of my son's budget and we were looking to get something much cheaper.  
    To make the story short, after some back and forth, Alex managed to find us a clean 2015 Audi with only 3000 miles and exactly with the package that my son wanted. We went to Audi Marin dealership the next day and saw the car.  
    My son really liked it and we bought it with an excellent price and monthly payment. 
    I really liked the way Alex did his job.  His marketing style was fantastic.  He was aggressive but not "pushy" at all. If you are in a market to buy an Audi, I highly recommend "Alex" at Audi Marin.  He is sharp, polite, considerate and very professional.  The manager and the general manager at this dealership should be very happy to have him there.

    Jill G. from SF writes: We had a great experience here at sonnen Audi, everyone was very nice and helpful. I would highly recommend Alex Nekouy, he made the whole process of buying a new car seem like a walk in the park.

    Tannaz from Rohnert Park writes: Buying a new car is never an easy thing especially when you are in between 2 kinds and don't know what direction to go in. Originally I was looking at the Acura ILX and had fallen in love with it, but then I saw the Q5 my dad just bought (from a different dealership) and knew that I had to check out an Audi. I looked at a couple of dealerships and had some other options, and when I walked into Marin Audi, I truly had no intention to "Buy" a car. I figured that I would look around, see some cars, get some options and move on with my day. I found myself with a great salesperson Alex who was professional, helpful and willing to help me find the car that was right for me. I am in awe of the beautiful A3 that I just got and I look forward to driving and experiencing a lot with it. 

    Thank you to Alex and Marin Audi for your help and support!


    Tyler from LA writes: 
    Amazing customer service! Take care of you without the haggle. Also- took us on some fun test drives. Ask for Alex, he is the man! He will make sure you leave happy and satisfied.

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  • Amal Bouhmouch
    Internet Manager
    415-699-7485

    5 star customer reviews for Amal: 

    NIKHILESH from Google Reviews: I recently purchased an A4 form Audi Marin and this is one of the best car buying experiences I ever had. I loved it the moment I walked in. First off, the people at Audi Marin were kind and courteous. They were very hospitable and offered me a bottle of water. This was my first time coming here and was not sure what to expect. Amal did a phenomenal job. He gave me exactly what I wanted. Amal was meticulous and patiently explained everything about the car . He's great at conversation and will not make the experience dull and awkward. Overall, I loved the customer service and the hospitality. From the get go you can tell everyone cares about the customer and that's truly lacking at some BMW dealers. Thank you, Audi Marin, for making my car buying experience a pleasant one.

    ABISHEK from SF:

    I have been going to Audi Marin for years for service on my 2009 A4, but alas it was time to upgrade. I could not have been happier with my experience with Amal Bouhmouch; as he is a straight forward, respectful salesman who made our experience hassle free. We were in and out with a 2015 A3 in a few hours. My sincerest thanks to Amal.

     

    DAVID S. FROM SAN FRANCISCO: 

    I just leased a beautiful Audi S5 from this dealership. I've bought a few cars in my life but dealing with internet sales manager Amal Bouhmouch, was the best car purchasing experience I've ever had. I give him TEN STARS!
    Amal is very personable, the man never stops smiling, and it's a real smile.
    We had worked out a pretty good deal on the car even before I got to the dealership, that ended up being even better and Amal delivered on everything he said he would.
    He even followed up on giving me advice for my son to sell his Mini Cooper privately.

    The finance manager also made things very easy and never pressured me in anyway.
    If your looking for a no nonsense, no pressure car buying experience, this is your place. They will get all my referrals and future business.



    WEBSTER P. FROM HOMEWOOD, CA: 
    I had decided on an Audi and visited and called several Bay Area dealerships. I have to say that at virtually all of them, the sales persons were alarmingly disengaged, until I reached  Amal Bouhmouch at Sonnen Marin Audi. He was the only salesperson who followed up on my inquiries and who took a personal interest in my needs as a customer. I felt through the entire process - car selection, negotiation, follow-through, delivery - he was straightforward, helpful, engaged.  Even after we closed the deal, he continued to assist me in some post-purchase activities. For me, working with Amal was worth the drive up to Marin and I can recommend him without reservation.

    JOHN C. FROM SAN FRANCISCO: 
    I had one of the best car purchase experiences at Marin Audi, and mostly because of Amal, the Internet Sales Manager.  From the very first email to the thank you note to express appreciation for closing the deal, Amal has been courteous and professional.  


    My wife and I have been shopping for a vehicle on and off for the past year, and have visited numerous luxury car dealerships around the bay area.  Our experiences with the sales staff from those dealerships range from pleasant but mediocre to disrespectful in a few unfortunate instances.

    Something we truly appreciated in Amal is his attentiveness to our needs and his ability to not only listen to, but also address all of our concerns, one by one.  We also had a great experience working with Tim, the finance manager.

    Marin Audi have been the best dealership we've visited so far.  And of course, we purchased our vehicle from here.  Marin Audi really knows how to treat their customers.  it's always tough to car shop with a toddler, but Marin Audi are attentive to adults as well toddlers: our four year old was entertained with a drawing kit, along with snacks and beverages to her delight.

    SK FROM SAN FRANCISCO, CA: 

    This is my 6th or 7th Audi and my first experience with Audi Marin- overall an excellent experience with the help of salesperson Amal Bouhmouch. I sent in an internet request and within minutes received a call from Amal. He was very customer oriented- courteous, professional, and responsive. With Amal's help the process of getting our A7 was easy and quick. We appreciated how efficient Amal was with our time, especially since our first visit was with our twin toddlers. Amal even brought out crayons and Audi coloring books for them- a nice touch! We are happy customers.


    JOEY C. FROM SAN FRANCISCO: 

    Just got a new vehicle from Amal and Audi Marin. Wonderful service that was quick and courteous--unlike my other experiences with "good cop / bad cop" car salespersons. 


    I would highly recommend Amal and the dealership in Marin. First class!        

    J.S. FROM BELVEDERE, CA

    Just bought a new A6 and the experience could not have been better. I went up on a week day and spent 30 minutes with Amal Bouhmouch who emailed me ideas and prices the same day. I settled on one of them and when I came back the next day it was waiting and ready to go. It took 30 minutes this time as well to finish the entire transaction. I was incredibly impressed by the speed and the preparation. Amal is an outstanding sales representative -- he knows his trade and he doesn't attempt to push you into anything. Going back today to get a full hour tutorial of all the car amenities. 


    MARTIN FROM BELVEDERE, CA

    I purchased a 2014 RS5 Cabriolet yesterday and Amal Bouhmouch was my Sale Rep.  He was terrific and Rod the general sales manager was also great.  Amal made the process super quick, friendly (not pushy!) and was very patient with me as I thought about the purchase.

    I wouldn't hesitate to buy another Audi from them and look forward to the service experience.

    Ask for Amal!        


    Eiqil F from SF, CA: 

    I recently went to sonnen Audi to get a new car and hopefully trade in my A3

    I was greeted by Amal Bouhmouch.
    He was very nice and knowledgable of his business.
    Amal found me a great deal on a 2011 BMW X5.
    I asked him to lower the price a bit and he did, took my A3 as a trade in and everything was easy and pleasant.
    Once I got home I realized the X5 had paint oversrpay all over the car, very tiny specs of white paint, very hard to notice.
    I called Amal and he told me to go ahead and come on in, that he would have it detailed and have the detailed clay bar it to remove all that.
    Mind u the car was sold.
    I did, and all went very well.
    Very good service, professional and friendly.
    We will return to get a new car for my wife.   


    Ken D. , AUBURN, CA: 

    When looking for a new A6 I initially worked with 4 different dealers but ended up buying from Sonnen.  Amal, the internet sales manager, was prompt, courteous and attentive.  We negotiated a deal with, a minimum of fuss, that was good enough for me to drive all the way from Auburn.  I made an appointment to close the next day and when I arrived the car had already been detailed.  Amal met me for a test drive, after which we went upstairs to sign a couple of pieces of paper then right into the finance office which took all of 15 minutes.  Back downstairs to get a more detailed briefing on the car and we were done.  Probably an hour start to finish.  I've bought perhaps a dozen new cars in my life and this was the best experience yet.  No drama, respectful, great value, they did what they said.  I will be back to do business with Sonnen Marin.

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  • Stephanie Green
    Brand Specialist
    415-408-1027

    5 star reviews for Stephanie: 


    Ting writes: Go ask for Stephanie Green! Efficient, funny, with positive energy. And most important, she has lots of knowledge to cars.

    Grace from Pleasanton: 
    Stephenie Green, she is the one go to person that you would love to work with. 

    Positive energy, know her cars well. Not pushy, will go above and beyond for her customer. 

    We come in today after our celebratory trip to buy the new car. Stephenie is very helpful. 

    Go look for her when you need to buy an Audi!!!

    Jonathan from Tiburon writes: This leads me to my next experience of going through the process of looking for another vehicle; which we all know can be tedious at times. However this was NOT the case over at Audi Marin! From the minute I walked in, I was immediately greeted by Stephanie Green, and I'd just like to say...LOVE HER!!!!! She has a wonderful personality, extremely knowledgeable and made my leasing experience very enjoyable!!! If you are in the market for a new car, without a doubt- go to Audi Marin and ask for Stephanie. THANK YOU for all of your help and wealth of knowledge....I love my new 2016 A3 e-tron!

    Steve K from Greenbrae: I had a great experience with Stephanie Green at Audi Marin. She was highly attentive and very professional. She went into detail explaining the advantages and disadvantages of different options for each vehicle. She made the buying experience much better. 

    Google reviewer: Stephanie helped pick a new car. She was very knowledgable about the cars and gave us great advice. They really took care of our kids and the purchase experience was the least painless one I had with a great price and a great car at the end. Also love the service department, they always take great care of us with our now 2 Audis.

    Jeff from SF writes: Hi Rod. Just wanted to mention that working with Stephanie during the purchase of my 2015 CPO Audi S4 was a pleasure. She is very professional and appropriately engaging with excellent product knowledge. It took 96 days from our first meeting until we found the right car for me, and she was helpful extremely and patient along the way. Never did I feel that she was merely interested in closing a deal. You should be proud to have her as a representative of Sonnen Audi. Jeff Rothman MD

    Tom K. from Petaluma writes:  Probably one of THE BEST car buying experiences I've ever had.

    Was car shopping all day, went to a few different dealerships in Marin and finally landed on Audi Marin. I'm a young guy, and I was with a few buddies of mine, so usually salespeople don't take me seriously or give me the time of day. 
    Nobody was pushy, and when I asked Stephanie Green a question about a car on display, she was quick to answer, knowledgeable, and extremely friendly and had a great conversational personality. By far the best car salesperson I've ever dealt with.

    She wasn't pushy, and instead of trying to upsell me, she worked hard to find the right car for me - and for my friends. She was quick to pick up the fact that I had to get approval from the boys before making a buying decision.

    We test drove 3-4 cars, and instead of acting inconvenienced, she was happy to oblige. The Audi I ended up picking was an amazing machine. She helped to negotiate the price, and made the entire purchasing process fun and simple.

    HIGHLY HIGHLY HIGHLY RECOMMEND THESE GUYS!! Amazing customer service. Because of the staff at Audi Marin, I'll definitely be sticking with the Audi brand for the foreseeable future.

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  • Esan Geroux
    Brand Specialist
    415-342-6272

    5 stars for Esan: 


    Julia writes: Esan Geroux is a fabulous sales person... Delightful Personality calm Patient intelligent He explains everything really well for someone who is not car savvy! He also really reviewed my environmental, practical considerations and aesthetics to help me determine which car I purchased... He has been following up with terrific tutorial service .... Excellent !!!! Everyone at Audi Marin has been warm friendly and helpful. As someone with environmental sensitivities it's a huge pleasure to go into the showroom and not smell outgassing toxins ...audi really is environmentally conscious about materials .. What's a relief!

    Stefan from Richmond writes: In the beginning we were debating between the BMW X5 and the Audi Q7. We bought our Q7 from Esan at Audi Marin because of his high quality customer service. After several test drives the Q7's quality won us over and Esan's energy, knowledge and follow-up sealed the deal.

    Lisa writes" Just bought a new car thru Audi Marin with the help of salesman Esan Geroux. I walked in, told Esan what I was looking for and he and fellow staffers went straight to work. Within a week I was driving off the lot in my dream car. Probably one of the smoothest car purchase transactions ever, and Esan was the best - impeccable service! Thanks!

    Angela from Novato, CA: My husband and I bought a Audi Q3 here last night.  Even though I was all over the place trying to decide which vehicle, which trim, which color I wanted - the team was patient and delivered top notch customer service!  I was over the top aggressive about the deal I wanted, and the Sales Manager (Rod) was very "real" with me about my expectations. Even though I left the dealership, I ultimately came back as the team never gave up working with me.  My sales guy Esan knows everything there is to know about the Audi SUV's.  I highly recommend him!  I also had a great experience with John who took care of delivery for me.  He sat with us for a hour and made sure we understood every function of the car, even telling us which pages in the manual we want to make sure we take the time to read!  As if the cars aren't enough reason to own an AUDI, this dealership makes the buying experience that much more enjoyable!

    LAUREN FROM SF: I just purchased a pre-owned vehicle at Audi Marin and our salesman, Esan, was absolutely fantastic! The process was simple and pain free and we were in and out in an evening once we decided on our vehicle of choice. He was honest, gave us all the information we asked for and was incredibly professional.

    Sherri writes: I FINALLY bought my Dream Car!!!! Esan Geroux made my life so easy last weekend when I walked in. I told him what I was looking for and he walked me directly to it - everything exactly the way I wanted it - a little while later I drove home in the most beautiful A5 Cabriolet I have ever seen. I will always be an Audi girl, but this one is the most amazing car I have ever driven. Its a dream come true after drooling over everyone elses for 6+ years. Esan, your the bomb and I will come back to you every time its time for another one. You made everything so easy, you were so accommodating and you did it all with an enthusiastic smile. THANK YOU!!!!!!!!

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  • Jason Arnold
    Brand Specialist
    ext. 4129


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  • Ricky Quintana
    Brand Specialist

    Ricky Quintana, one of our newest Audi Brand Specialists, comes to us from the Audi Service Drive! After joining our Service team at the end of 2016, he soon realized that his passion for the Audi brand was swelling. Ricky opted to join the Sales team in Summer 2018 and brought his 10 years of Customer Service experience to the showroom. Ricky's enthusiasm, professionalism, and positive attitude should be a welcome addition to the Audi Marin showroom.

    "My goal is not only to help people find the right Audi for them, but to make the process as enjoyable as the car itself!"

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  • Carlos Mariano
    Brand Specialist
    415-460-4185


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  • Myles Saffian
    Brand Specialist
    415-259-1969


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  • Omar Zidouh
    Brand Specialist
    Ext 4124


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  • DJ Jerez
    Brand Specialist
    415-246-8196


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  • Donald Davis
    Brand Specialist
    415-460-4197


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  • Gary Porch
    Service Advisor
    415-460-4144

    5 STAR CUSTOMER REVIEWS FOR GARY: 


    ALEX M. WRITES: 
    I unfortunately got a flat tire on the way to Napa and happened to be near the Audi Marin service center. So I stopped in hoping they would be able to help. They were absolutely AMAZING! Everyone I dealt with was so nice. I told them my sister was in town visiting, and they offered me a rental car so that we wouldn't ruin our day waiting for the tire to be patched. 

    Even though I live in SF, I'm thinking of making the trip here for service just because of the great experience. Gary was my advisor, but the service manager (I forget his name) also helped out when we first walked in. If you're local to this service center, definitely come here.

    GARY G. WRITES: 
    Gary Poarch is great.  He is always a pleasure to work with. 

    I am happy to fill out a survey and will give the highest scores to him. 

    Your company does a fantastic job with customer service.  


    JOHN H. FROM SAUSALITO, CA
    PS: My car was repaired under warranty and returned when promised and newly washed. Gary Poarch, my assigned service guy, knew his Audi's and was friendly and responsive. Thanks  Gary!   

    P.MERCE FROM PENNGROVE, CA
    I'd like to share an exceptional recent experience with Sonnen Audi.
    My Audi A4 was totalled in a parking lot- fortunately I was not in the car at the time. For those of you who have had to deal with a complex insurance situation you understand the stress that ensues.

    I should add that I have purchased 2 A4's from Sonnen. After the accident I called Gary Poarch, my Service Advisor to obtain his guidance as to the potential best replacement vehicle. I value Gary's knowledge and honesty - traits that are unfortunately rare among many service people today. Literally within minutes I received a call from Rod Helaire (General Sales Manager). We discussed all of the circumstances such as timing, price, options and I cannot tell you the sense of relief that I felt after the call! I happened to be on vacation at the time and we made arrangements for me to test drive several cars immediately upon my return to the Bay Area.  My first stop from SFO was Sonnen where Rod connected me to Donna Llamas. Wow! Donna was the perfect person for me to deal with- she is knowledgeable, service-centered and unbelievably warm and caring in her customer interactions. It was the most pleasant and painless shopping experience I have had in a very long time! Needless to say I did not leave the showroom without purchasing a car.

    I have personally had nothing but great service on all levels at Sonnen- Sales, Service, Finance and Reception. I highly recommend the team- particularly those mentioned in this review.

    Give Sonnen a chance to exceed your expectations- I don't think you will be disappointed!   

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  • Glen Brown
    Service Advisor
    415-460-4141

    5 STAR YELP REVIEWS FOR GLENN ! 


    Joe from Pinole: 
    I have used three of the Audi dealerships in the area for service and wasn't very impressed by two of them but Glenn at Sonnen is a rockstar!  I have worked with him for several years now and every experience was positive.  He has always put me (the customer) first and tried to keep the costs down.  That type of relentless customer support builds loyalty.  It is time for my next purchase, because of Glenn I selected to buy my new RS5 from Sonnen.  All dealerships essentially offer the same cars and services so for me the decision of where to buy came down to who I want to do business with going forward.  That was an easy decision.  Good looking out Glenn!  

    -Joe

    P.s.  Love the RS5.

    LESLIE FROM KENTFIELD: I had the goof fortune having Glen help us in the service department at Audi. We had so many questions and he walked us through every detail of how, why and what needs to happen with our Audi - He went above and beyond and even spoke with my dad who wanted to be conferenced in and understand the repairs. Glen has seen us at least twice now and has been a pleasure to work with - we will continue to bring our car to him as long as we live in Marin!

    Thank you Glen!!!

    ALEX FROM SF: I purchased my Audi last fall from Audi of Marin and thought the sales people that we working with were fantastic! What makes me give Audi of Marin a five-star review though is Glen who works in the service department. Glen makes something that is the inconvenience of brining your car in for service and turns it into one of the highlights of your day with his quality of professionalism and friendliness.

    Max from San Francisco: This is for the service department: Glen Brown is the man! Fast and professional. Flawless customer service and a pleasure to work with. The youngest of the service team, treats his older mature clients and younger crowd customers with the same respect. 

    -bryan


    NATHAN W. FROM SAUSALITO, CALIFORNIA
    I've had many Audi's and have dealt with dealerships all over Ca. Sonnen is the closest dealership to me currently so I have been servicing my car there. Glen Brown is the best service consultant I've ever dealt with. He's always professional and gets me an appointment that fits within my busy schedule. It's common for him to take the extra step in making sure I'm happy and satisfied with my service experience. Stephen Day is hands down the best salesman at that dealership as well. I purchased my S5 from him and the experience was phenomenal. I've since turned friends and family to him because I know he'll find them the car with the right numbers. These two individuals make Sonnen my one stop Audi dealership.   

    NADINE FROM SAUSALITO, CALIFORNIA
    Glen Brown, service consultants, are always very helpful in attending to my needs in a helpful, cheerful, and timely manner. I recently purchased a pre-owned pre-certified  Audi A4 convertible from Sonnen and have had some trouble with indicator lights on the dashboard. However, anytime an indicator light comes on, I am able to come in at my convenience and they attend to the matter almost immediately. I was nervous buying pre-owned vehicle, but the service I have received makes me feel like I made the right decision. This is the sixth vehicle I have purchased from Sonnen; the first five were new.   

    ROBIN D. FROM SAN RAFAEL, CALIFORNIA
    Kudos to the Sonnen Service team..especially Derek, who came in on his day off too install a new gas pedal for my 2007 Jetta...from the appoinment desk to, Glen in service..they went the extra mile to fix my car and make it as convenient as possible...Louis, who is the shuttle driver is a treasure!!!  

    BRIAN W. FROM SAN FRANCISCO
    Audi Marin is the best!!! I have now purchased two cars in the last year from them and each time the experience was not short of spectacular. Rod Helaire, the General Sales Manager is more than fair, bends over backwards to make sure you are happy and is an all around great individual. Donna Llamas & Jon Young are fantastic sales people. They make sure every question is answered properly, all of your concerns are addressed and make you feel at home and comfortable when making the important decision of buying a new vehicle. Glen Brown in service is great! He keeps communicating updates regarding your vehicle while in the shop and makes sure every scenario is exhausted in order for the repair to be done correctly the first time. Their technicians are top of the line and the best at what they do. I am truly grateful to have had and continue to have nothing but the best experiences when dealing with Audi Marin. I am a customer for life and happy to refer any person looking for a new car to them.

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  • Gene Frank
    Service Advisor
    415-460-4117

    Proud owner of Audi S4


    5 STAR REVIEWS FOR GENE:

    Good Afternoon,

    Thank you for your email.  I am looking forward to taking the survey and giving all 10's!  Gene is amazing and SO helpful he had all of our paperwork ready the night before and we were able to drop off the car early.  The rest of the service team were so nice and welcoming.  It was my first visit but it felt like I knew everyone on the team for years. Thank you Audi Marin for making car serving an enjoyable task.

    All the best,

    J.E.


    BRYAN WRITES: 

    My service experiences at Sonnen Audi are always exceptional thanks to the incredible level of customer service and support that Gene Frank consistently provides.  My current A3 is my third Audi that I have purchased with Sonnen and Gene has been with me for all three of my Audis over the span of at least 10 years.  It is his level of focus and dedication that keeps me coming back to Sonnen and will continue to do so with subsequent Audis in my future.

     

    Gene truly exemplifies professionalism and excellence in his field.


    GREG. S. FROM SAN FRANCISCO, CA: 

    These guys have great customer service! Go see Gene!

    I am a bit of a nut when it comes to my car. I came in with a squeaking noise coming from my 2012 Audi S4's steering wheel. I was expecting them to tell me that I'm crazy and that they wouldn't fix it because it was a nonessential problem. But Gene welcomed me and made sure that the problem would be fixed, no matter how big or small.

    The staff at the front desk were also very friendly and helpful. They gave me a 2013 Audi A4 as a loaner, which was really nice too. I've been to a lot of dealerships and this has been the best customer service at any of them! 


    FROM AMY L. OF SAN FRANCISCO: 
    This is a review of Gene Frank at Sonnen Service Dept.  He is so awesome.  I call and bug him about random stuff all the time (e.g. sitting at the gas station at 7AM going "what was the grade of oil I'm supposed to be putting in the car again?") and he always calls me back same day and doesn't make me feel stupid.  He listens to me carefully when I come in for service and lets me know what is a real issue and what I'm imagining (though he would never use that word).  He's proactive about processing Audi-authorized updates.  He recommends a loaner car when a service will take all day and basically goes the extra mile for service.  More than anything, I just always get the feeling he is talking straight with me and never pulling one over.  

    Re: Sonnen as a whole, I'm deducting one star because they have the most annoying policy of calling you 50 million times after a service with recorded, peppy calls saying they hope you had a great service and won't you take the survey and how about now have you taken the survey yet here's one more reminder... it gets pretty annoying.  This is probably coming from Audi corporate, but they need to push back and cut it out.  

    Also, I happen to have an extended service contract with Audi, so I typicaly am not paying for much, but I do remember having a Jetta serviced at Sonnen some years ago and it was not cheap by any means.  But if money is no object or you are covered by a warranty, I would use Sonnen no question.  And see Gene.   

    TOM L. FROM SAN ANSELMO, CALIFORNIA
    Nothing but great experiences with Sonnen's service department.  I've taken my car there a few times (under warranty) and the service has been impeccable.  Gene (my service rep) was efficient, reliable, and delivered exactly as promised - with great communication.  They've arranged cars and worked around my schedule.  I highly recommend Sonnen.   

    GREG S. FROM SAN FRANCISCO, CALIFORNIA: 
    These guys have great customer service! Go see Gene!

    I am a bit of a nut when it comes to my car. I came in with a squeaking noise coming from my 2012 Audi S4's steering wheel. I was expecting them to tell me that I'm crazy and that they wouldn't fix it because it was a nonessential problem. But Gene welcomed me and made sure that the problem would be fixed, no matter how big or small.

    The staff at the front desk were also very friendly and helpful. They gave me a 2013 Audi A4 as a loaner, which was really nice too. I've been to a lot of dealerships and this has been the best customer service at any of them!   

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  • Jonathan Fong
    Service Advisor
    Ext. 4177


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  • Griffin
    Technologist


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  • Roberto
    Shuttle Driver
    415-460-4100

    Roberto has been with the Sonnen Family for over 10 years! 

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