Audi

Audi Marin

700 Francisco Boulevard West
Directions San Rafael, CA 94901

  • Sales: (888) 461-2040
  • Service: (888) 589-6925
  • Parts: (877) 300-3965

The Sonnen Family Dealership of Marin

Meet our Staff


Click on one of the people below to find out more information.

  • The Audi Marin Team

    Our team numbers over 150 people, from every county in the Bay Area. Our Wall of Fame speaks for itself. We also offer Audi Training, and employ technicians from Germany. We are fluent in Spanish and German, and have team members that have been with us for over 20 years. We are always looking for dedicated individuals to join our team.  If you are interested in working with us, please click here to apply. 

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  • Rod Helaire
    General Manager

    Rod is the proud owner of a 2016 Audi A7 TDI. He has been in the car business for 30 years, and specifically with Audi for 8 years. 


    5-STAR CUSTOMER REVIEWS FOR ROD ! 


    5 STAR REVIEWS ON YELP: 

    MARLON B. FROM SAN RAFAEL: 
    FULL DISCLOSURE:
    I'm petrified of being taken advantage of @ car dealerships - simply too many variables and #'s I don't understand. I spent 2-3 weeks researching the car I wanted @ local dealerships. Sonnen had the largest inventory + lowest prices of all the Bay Area options. 

    I had the pleasure of working w/ JON YOUNG (Sales Rep) and ROD HELAIRE (General Manager) this past weekend - the negotiations were quick and painless. Throughout the course of conversations shared I felt that I was working w/ a smart / conscientious team of advisers (as opposed to adversaries). I cannot say enough good things about these two - JON took his time walking me through every detail of the car and deal  - ROD added his two cents when applicable. Never once did I feel pressured / bullied / confused. 

    I purchased a 2015 S3 yesterday and could not be happier - this is my third Audi after a string of BMW's. I live in SF but will continue to go to Sonnen for Service and / or any new car needs. 

    JON said something that stuck w/ me as I drove off the lot - '50% of my effort goes to selling the car - the other 50% is dedicated to maintaining a dialogue to make sure you're enjoying the new car.' 

    Finally found a sales team I can trust - JON YOUNG... THANK YOU!!!


    CHARLES F:
     If you want a classy car and outstanding service go Marin Audi. Oh and the Sales manager Rod Helaire, he's the best dress manger I've seen. Your leadership reflects with your staff.

    CK: 
    As lawyers, Hanno and I understand the challenges of providing consistently outstanding service.  (It is no small task.)  We are also experienced car owners, having owned Lexuses, BMWs, Volkswagens and Volvos.  Never have we been shown the level of professionalism and consideration that Rod and his team at Sonnen Audi have shown us without fail.  Rod meets every issue, big or small, with his million-dollar smile (that can be felt even in emails or voicemails!) and "can do" attitude.  He is remarkably responsive and always ensures that things happen on time and at our convenience.  It is because of Rod and the excellent, unbelievably knowledgeable Walter Sells that we now have two Audis (a Q5 and a TTRS).  In fact, we had put a deposit on a new Tesla Model S but were so underwhelmed by the service we received there (they seem to believe the cars sell themselves?) that we went straight to Sonnen Audi and replaced Hanno's 2010 TTS with a 2013 TTRS instead.  As with the Q5, Rod and Walter made the process of trading in the TTS and leasing the TTRS smooth and even pleasant -- something I almost never hear about car-buying/leasing experiences.

    Hanno and I tell everyone who cares to listen what an amazing crew Rod leads at Sonnen.  We are excited that he and Walter and the rest of the team will soon be able to work out of the beautiful new space, and we look forward to our continued relationship with Sonnen Audi.  Rod really makes us feel like family!  

    THEODORE L. FROM CORTE MADERA, CALIFORNIA
    I am a returning, now 13 car (11 personal, two purchase referrals) to Sonnen VW Audi in San Rafael, CA.  Just purchased my 13th (hopefully lucky 13th) car with Sonnen.

    Have dealt with Rod Helaire, the General Sales Manger MANY times, and the deal and transaction were handled with the level of excellence and integrity that I have come to expect - in this transaction, I also was helped by one of the new Sales Associates, Mr. Torbin Neudoerffer.  Torbin evaluated my critera and  helped me to make a selection that EXACTLY fit my needs, in an hour.  He was well familiar with both the Audi and VW models and their technical aspects, and consistent with the Sonnen experience I've had, provided me with the choice that met my needs and expense profile....Not was was conveniently in inventory, but exactly what I needed.

    He also stayed beyond their normal business hours, assuring that my transaction paperwork was competently handled and that my vehicle was detailed and delivered in suberb condiiton

    I would be happy to refer friends and business associates to Sonnen Audi/VW, and would suggest they ask for Torbin Neudoerffer to assist them.

    I also recommend Rod Helaire for his consistent excellence over the years, congratulate him for building an excellent sales staff team, and also cannot fail to mention the EXCELLENT service staff at Sonnen - have known Gene Frank one of the Great Service Advisors for 10 years - the Service experience at Sonnen is as consistently excellent as the sales experience, and with a 12 car history, have dealt with problems ranging from an engine replacement to wiper blade & phone pairing issues....all handled professionally and efficiently.  They keep me happy and the car(s) running perfectly.

    Will be a returning customer, and highly recommend them.  I have given Herr Peter Sonnen enough of my money to earn a GREAT DEAL on that R8....someday !!   

    KATIE P. FROM BELVEDERE, CALIFORNIA:
    We just moved here and needed a bigger car for our son and our new lifestyle.  We had a 2008 Audi A4 that needed to be traded in and we were looking to lease a car.   We were greeted by Ron ( Manager) and Torben( Sales) and told them our needs for a bigger car and our budget concerns.  .

    Both of them listen and told us that a Tiguan would be a perfect fit based on our needs and our budget!

    Torben showed us all of the features and benefits of the Tiguan during our test driving experience.  He even entertain our  8 month old son during the ride.  We looked at a few other cars and realized that the Tiguan would be a perfect fit.

    Torben is very knowledgable about VW's Audi's and all cars as he grew up in the business.  Torben is honest, realistic, and reliable sales person.  He really listen and selected a car that would work best for our family!  

    We walked out of there on the same day with a brand new car and received a good trade in value for our Audi.

    We highly recommend Torben, Ron, John, and the team at Sonnen.

    Thanks again and we love our new car!  

    BRIAN W. FROM SAN FRANCISCO
    Audi Marin is the best!!! I have now purchased two cars in the last year from them and each time the experience was not short of spectacular. Rod Helaire, the General Sales Manager is more than fair, bends over backwards to make sure you are happy and is an all around great individual. Donna Llamas & Jon Young are fantastic sales people. They make sure every question is answered properly, all of your concerns are addressed and make you feel at home and comfortable when making the important decision of buying a new vehicle. Glen Brown in service is great! He keeps communicating updates regarding your vehicle while in the shop and makes sure every scenario is exhausted in order for the repair to be done correctly the first time. Their technicians are top of the line and the best at what they do. I am truly grateful to have had and continue to have nothing but the best experiences when dealing with Audi Marin. I am a customer for life and happy to refer any person looking for a new car to them.

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  • James Lim
    Parts Manager
    415-460-4135

    James likes the Audi S4 the best.

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  • Indy Rathnayake
    Sales Manager
    415-460-4187

    Indy has been in the car business for 12 years and is a die-hard 49ers fan!


    CELL PHONE: 559-709-9068

    5 STAR CUSTOMER REVIEWS FOR INDY:

    ARIAN FROM SAN JOSE, CA: 
    Great customer satisfaction. Indy and Neil really met all the customer demands and were very professional leaving you in a satisfactory environment. One of the best places to look for a car and the respect you feel here as a customer is very pleasing.

    PAT S. FROM SAN RAFAEL, CA
    This was my second Audi purchase and first from Sonnen dealership, which turned out to be an excellent experience. We walked in on a busy day.. Sales manager Indy greeted us at the front reception. He spent his time to understand my needs and assured a hassle free buying experience. After talking to Indy we narrow down my preference to an A6 Premium Plus model. He was very upfront and honest with the price negotiation and ensured that the only variable remaining in the deal-making was my test drive and personal choice. He introduced us to an Audi specialist to test drive the A6. Leo was very knowledgeable, easy going and funny. Financing was also quick and easy. In the whole process everyone is calm, and never try to rush customer (me) into making a decision, which is a great attribute. I'm extremely pleased with my new A6.
    Indy and his team were great. Overall, I highly recommend this dealership!   

    MICHELLE P. FROM MILL VALLEY, CA
    I recently leased a new Q5 from this dealership. I think our experience is best summed up by the fact that unlike at every other dealership where they just make up magic numbers when it comes to prices while they secretly type away at their computer, at Sonnen, they openly show you all the numbers on their monitor, the interest rate you're being charged, etc. No haggling required, we got a low price already from our first email quote from them (much lower than a number of other dealerships not too far away), walked in, and got the paperwork started. We walked out with the original price we were quoted, no fuss, no muss. Very professional. No pressure. Great experience. Talk to Indy (Sales Manager) he did a great job for us or Ludie (Sales Person). Thank you gentlemen:)   

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  • Nathan Proctor
    Sales Manager
    415-460-4180

    cell: 415-691-5939


    Nathan is the proud owner of a 2016 Audi S5, and has been with the Audi brand for 15 years.

    5-STAR CUSTOMER REVIEWS FOR NATHAN: 

    STEPHANIE N. FROM SAN FRANCISCO, CA:
    This review is completely based on the service my Dad and I got from Nathan yesterday. I was rear-ended and my car was totaled, so I am test-driving a short list of cars I've narrowed down, including the VW Beetle convertible and Eos. Nathan took us out, described the features, how each vehicle would drive differently than the other, what a hard top convertible vs. soft top will feel like to drive, etc. He also had a very well-planned test drive including highway, regular roads, hills (to test the hill assist feature) and a windy hill to test handling. I really got a great feel for the cars, much better than other brands/dealerships I've tried. He was incredibly informative without trying to push us to make a purchase then and there. I even pointed to the Audi A5, because ... it's an Audi A5 AKA one of the sexiest convertibles ever ... which he did not even suggest having me test drive as I'd given him my price points beforehand!!! At the end, he gave us his card and brochures so that we can decide what's best for me. What kind of car salesperson does this? Amazing! If I go with either one of these cars, I will certainly be buying it from Nathan. They are also offering 0% financing which doesn't hurt. Thanks so much for a wonderful and non-pushy experience - we've had plenty of those "typical" salesy encounters these past couple weeks! Much appreciated.   


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  • Don Branscum
    Finance Manager
    415-460-4196


    Don is the proud owner of the Volkswagen 2012 Jetta TDI, and has been in the car business for 25 years.


    5 STAR YELP REVIEWS FOR DON

    GEORGE L. FROM PETALUMA, CA
    I recently purchased a Certified Pre Owned A4 at this location.  Initially I went in to see a different car, but the one I bought met my needs better.  Leo Lodin was the salesperson that helped me.  He was very courteous, informative and presented himself well.  He was not overly over-bearing like some salespeople.  Rod Helaire, the sales manager, was also courteous, as was Don Branscum, the finance manager.  I am cautiously hopeful that when I begin to bring the car in for service that the service department will be as good as the sales department!   

    NIKE V. FROM SAN FRANCISCO, CALIFORNIA
    Also Don the finance guy was very efficient., anyway cant say anything yet about their maintenance department which sounds rather negative on yelp , but for now it was  a smooth quick and pleasant experience.

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  • Peter Vacek
    Sales & Leasing Consultant
    415-460-4132

    cell: 510-435-8158


    Peter had the honor of selling our first Audi at our new location on 700 Francisco Blvd. Way to go Peter!

     
    5-STAR REVIEWS FOR PETER

    Peggy from Corte Madera, CA: 
    Shopping between Mercedes and Audi and Audi won!  Great dealership with very nice people. Peter Vacek was very helpful and patient showing me the various cars that interested me. Excellent price. Great ride nice looking and rocking technology!  I highly recommend Audi and Marin Audi

    JESSE S. FROM LARKSPUR, CALIFORNIA
    I too have had a completely different experience from the negative reviewers.  I recently purchased a certified pre-owned 2007 Audi A6 sport, and I could not be happier with the car or the experience I have had with this dealership.  I have owned Volvos for many years and was leaning toward buying a new turbo Volvo s80.  But my teenage son, who predictably is very interested in cars, talked me in to looking at the Audis.  I visited the dealership with my whole family, wife and kids, and Peter Vacek could not have been more patient and more of a pleasure to deal with.  I test drove a number of cars and he went over all the features carefully with me.  I have never bought a used car before but this has turned out to be a great decision.  I love driving this car.  And the few issues I had were promptly and fully addressed by the pre-owned sales manager,  Jeff Gilmore, who also was professional and a pleasure to deal with.  Indeed, everyone I have had contact with at Sonnen - from the receptionist, to the Parts Dept. folks, to the service consultants, have been terrific.  Five stars.   

    KELLY L. FROM BENICIA, CALIFORNIA
    I saw a used car located here (online and under $5k) that I was interested in for my daughter. We headed out Sunday to have a look. As soon as we walked in we were casually greeted by a delightful salesman named Peter. He was warm and friendly.  The car was located off premise so he offered to go get it and bring it back to us. We sat in their comfy lounge sipping coffee and watching the football game. We took the car for a spin, my daughter and I test drove it for a short while. Peter was helpful in answering our questions and showing us the cars features. I never felt pressured to buy and felt treated as well as their customers looking at $50,000+ cars. We decided to buy it and the experience was wonderful. Everyone was pleasant, efficient, and the entire process took about 1 hour from test drive to out the door. We are happy with the car, the price, and the service we received from Sonnen and Peter. Thanks. I should also mention the car was beautifully detailed and looked amazing for a 12 year old car.   

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  • Christoper Kassem
    Internet & Lease Maturity Manager
    415-460-1400 ext 4185

    Chris is the proud owner of a 2014 Audi Allroad. He has been in the
    car business for 24 years, and specifically with Audi for 9 years.


    5-STAR CUSTOMER REVIEWS FOR CHRIS 

    REVEN S.FROM OAKLAND, CA

    Chris Kassem (Audi specialist)  is sterling! Chris was super
    knowledgeable and thorough in explaining the myriad of features of our
    2017 Audi Q7. Chris was patient, professional and polite.  He spoke in
    terms that we could understand and we drove away in our new car
    informed and energized to use all the new features we had just clearly
    learned about. Bravo Audi, and many thanks Chris!


    WAYNE B. FROM ATLANTA, GA

    I have bought a lot of cars from all types of dealers, but have never
    gotten the attention, courtesy and understanding that I got from these
    folks.
    Chris reminded me what is was like to have true service.
    Thanks guys, you have a customer for life.

    GAURAY P. FROM HAYWARD, CA

    After losing my vehicle due to an car accident, i was in market
    looking for a new vehicle. After looking at several options and going
    through different car dealerships (BMW, MBZ and Audi) and coming
    across many car salesmen, Upon my arrival there, i was greeted and
    welcomed by the receptionist at the front desk and upon my request to
    see someone in sales, she called someone in sales! I was looking
    around and this gentleman name Christopher Kassem came and greeted me
    with a smile!

    I told Chris that I'm looking for a certified used vehicle.
    He was very polite and listened to each and every one of my concern and walked me to the used car lot. He showed me few vehicles and we
    test drove a beautiful Audi A8 and i was immediately in love with that
    car. But i was still confused about buying an A8, A7, A6 or a Q7 !
    Unfortunately the two vehicles i was looking to purchase were sold in
    days following my visit. But Chris's professionalism made me return to
    that Dealership days later, I went and drove the Q7. And returned the
    following day! Chris waited for me and when i got there. He helped me
    look at an Audi A6 and we went for a spin. We came back to the
    dealership and i asked him to let me have a moment inside a Audi A8!

    I sat inside the A8...took a deep breath and decided this is what i
    wanted. Chris came back and asked me if this is what i really wanted
    and even went as far as saying "Don't make a quick decision, take a
    moment to realize which car you really want!". Throughout the entire
    process, he was very helpful and was more of a Mentor than a car
    salesman! His personality and attitude towards me was so professional
    that i knew right there right than that i wanted that Audi A8 and I'm
    in good hands!

    He started the process and was very efficient. Before i knew it, i was
    signing the papers to my brand new 2015 Audi A8!
    The guy at the financing department was really honest and upfront! He
    went over everything and Chris came back and handed me the keys to my
    sweet ride.

    In this whole process, it felt like me and Chris developed a long term
    friendship! He was very friendly, educating and never once pressured
    me! Unlike other car dealerships where salesmen sized me and talked to
    me down like i couldn't afford what i was looking for. I will
    definitely recommend this place to anyone looking for a new or a used
    car! Guys here are awesome and Chris is a star!!

    Thank you Chris for such an amazing deal and getting me into the car
    that puts smile on my face every time i step in! You Rock!!!

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  • Donna Llamas
    Sales & Leasing Consultant
    415-460-4120

    cell: 707-321-5095

    Donnan is the proud owner of the rare 2013 Audi A3 TDI!

    5- STAR REVIEWS FOR DONNA:

    CHARLES F. 

    To those thinking of buying a car, make it easy for yourself and go to Audi of Marin. My wife and I bought our first Audi two and half years ago, A4 and Q5. The sales Rep. and service was outstanding and we thought they was just trying to get us away from my wife BMW and my Mercedes Benz. We were so please with Audi we came back and my wife now drive an A6 and I drive SQ5 and the service was even more outstanding. We were able to get bonus points for being returned customer. Our sales Rep. Mrs. Donna Llamas was outstanding, while I was filing out all the legal paper works she went out and bought Chinese dinner for her and I. Now that is what you call service. Buy the time all the paper works and Chinese dinner was all over with, Donna became more of a friend instead of a Sales Rep. My wife and I thought we will go back to BMW and Mercedes Benz. We got more extra parts with our car which will be extra money if we went back to our past if you now what I mean. With Audi it's automatic. If you want a classy car and outstanding service go Marin Audi. Oh and the Sales manager Rod Hilaire, he's the best dress manger I've seen. Your leadership reflects with your staff.

    BECCI FROM SAN FRANCISCO: 

    I bought my Certified Pre-Owned Audi A3 yesterday and received awesome sales service from Donna.  She took great care of me, was attentive to the details of my search and answered my various questions genuinely.  It was the middle of the evening by the time we wrapped it up and Donna still chose to take the time to patiently go over the details and features of my new car.  Donna gets all 5 stars.  Thank you, Donna and Sonnen!


    MEGAN O. FROM PACIFICA, CA

    Donna Llamas at Sonnen Audi is an excellent, knowledgeable, helpful, and extremely friendly Audi professional. She not only knows a tremendous amount about Audi cars, their driving, and their technology, she tailors the information to the needs and desires of the person she is working with.

    Within five minutes of meeting Donna, she was able to hone in on exactly what I was looking for, find and drive a car that matched those goals, teach me about the car's capabilities based on the things I cared about, searched far and wide to find the exact specification I was looking for, and then moved mountains to get to the right price.

    One if the things I appreciate most is that Donna is honest with you about the right configuration of car for *you* specifically. She is not trying to sell an Audi car, she is trying to help you find the right car for your life. In any experience I have with sales situations, these are the kind of professionals who I build long relationships with and continue to return to.

    I cannot recommend Donna and the Sonnen Audi dealership highly enough.         

    STEVE FROM SAN FRANCISCO: 

    I had a fabulous experience buying a car at Sonnen Audi last week.  There was no pressure, and Donna was very knowledgeable about each of cars we drove. My wife and I test drove cars midday, and drove virtually every new model car Audi offers. We spent about 10 hours as a group and Donna was extremely appreciative and accommodating.

    It is readily apparent that Donna has a great demeanor and is passionate for Audi engineering. We found the car buying experience to be wonderful, and would definitely buy from Donna again. She is honest and trustworthy, and we now view Donna as a friend and confidant.

    My wife eventually bought her dream car and is thrilled! If you are looking to purchase a new car, I strongly suggest visiting Donna at Sonnen Audi.    

         

    TARA P. FROM SAN FRANCISCO:

    I never thought I would give a car dealership a 5 star rating, but after our experience with Sonnen and Donna Llamas I can't help it.  We had an amazing experience from start to finish when purchasing our 2012 Audi Q5.  We were greeted immediately when we entered the showroom by Donna Llamas.  This woman knows her cars!!  We told her specifically what we were looking for and she was able to deliver.  We initially looked at several different different color combinations, but she sold us on the navy blue with cinnamon interior.  I wasn't quite sure if I would really like it, but I fell in love.  So in our first visit and test drive with Donna at Sonnen, we left with a down payment and butterflies in our stomachs.  Our Q5 was in the shipping process and were not scheduled to get it until the day after Thanksgiving.  Donna kept in touch with us and kept us up-to-date on the status.  We were so excited to get the email on Thursday that it had arrived!!  We went today and picked it up!!  They even put the red bow on it (per my request of course!)  The finance piece was smooth and then Donna spent and hour and a half with us going over the bells and whistles!!  Not only do I feel like we got a great vehicle, but met a wonderful person too!!  Thanks Donna and thanks Sonnen :)

    KEN L. FROM LIVERMORE, CALIFORNIA
    Recently bought a previously-owned Jaguar S.  Donna the salesperson was attentive, polite, professional.  But the thing that says the most about this company is that they discovered the day before I was to pick up the car that it needed a new fuel pump.  Instead of doing the easy and cheap thing  - just replace the fuse, they replaced the whole thing at a cost of $1,000+.  Considering this was a used car, Sonnen really stood behind their word.  Highly recommend.   

    IME M. FROM SAN FRANCISCO, CA
    Donna at audi is beyond exellent in her knowledge, follow up and care when purchasing from sonnen. Can't say enough about her !

    BRIAN W. FROM SAN FRANCISCO
    Audi Marin is the best!!! I have now purchased two cars in the last year from them and each time the experience was not short of spectacular. Rod Helaire, the General Sales Manager is more than fair, bends over backwards to make sure you are happy and is an all around great individual. Donna Llamas & Jon Young are fantastic sales people. They make sure every question is answered properly, all of your concerns are addressed and make you feel at home and comfortable when making the important decision of buying a new vehicle. Glen Brown in service is great! He keeps communicating updates regarding your vehicle while in the shop and makes sure every scenario is exhausted in order for the repair to be done correctly the first time. Their technicians are top of the line and the best at what they do. I am truly grateful to have had and continue to have nothing but the best experiences when dealing with Audi Marin. I am a customer for life and happy to refer any person looking for a new car to them.  


       

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  • Mo Bonakdar
    Sales and Leasing Consultant
    415-250-0510

    5-STAR REVIEWS FOR MO: 

    Jonathan writes: We recently went in to purchase another car. The staff were very friendly and between Mo and Rod we left with a great car at a great price. Couldn't be happier. Thanks again.

    Mark writes: Mo Bonakdar is the greatest! He and Audi Marin Management took me out of a Q7 TDI and put me in a new Q5 lease with great terms. Mo made it easy and the follow-up on items left behind was fantastic. The transaction was so efficient and easy; nothing like dealing with other Dealerships. Mo is the Best!!

    Shawn writes: I purchased an Audi A3 from Mo and the team at Audi Marin today. It was the easiest and most pleasant auto purchase I've ever made. We are very happy!! Thx!

    John M. writes: Mo Bonakdar is great -- Very professional and worked with me to get me the car I wanted (well, dreamed of) -- He's super well informed on the cars -- the various features and trim levels and advantages. Additionally he was very patient to work through the financial side on agreeing to a deal and (and I've never seen this before, ever, from a car dealer) -- When I went to pick up and pay for my A4 there was a mistake made on some of the agreed terms but Audi Marin just 'swallowed' the mistake and didn't ask me to pick up up (Thanks Guys) Finally -- When I went to the finance manager (who's name I forget) I was prepared for the frontal assault on all of the add-ons I should get (extra warranty, lease protection, pre-paid service, magic coating to protect your car, etc.) -- none of this occurred, very professional and clear and I had to inquire about a few add-on's I actually wanted (pre-paid service is a no brainer for instance) -- he presented them without any pressure and I picked the ones I wanted. Best car buying experience ever.....

    Shawn from Los Angeles: 
    My wife had an unexpected relocation which meant we needed to purchase a second car. We love our TT so much, we decided on an A3. Mo and the team at Audi Marin made it a painless and quick process. We got an amazing deal on an amazing car. Look forward to buying many more from Mo. Thx!

    RAFA FROM GOOGLE: 
    Great experience, walked in on a Sunday afternoon and drove away in a new car. The sales staff was very professional, accommodating and not pushy at all. Got the car we wanted for the price we had in mind. We worked with Mo, he was awesome.

    PILAR F. FROM SAN ANSELMO, CA: 

    Have you been in the new Audi dealership?  It's gorgeous!  I recently purchase an Allroad and am very pleased with both the process and the car.  Mohammad Bonakdar was easy to work with and took great care to make sure my experience was a nothing short of exceptional.  He's the go to guy!         

    MIKE T. FROM PENNGROVE, CA

    We bought a pre-owned 2007 Porsche Boxster at Sonnen Audi. It was great experience. Mo was my sales representative. He was very professional and never gave any pressure. He was nice enough to deliver the car to home in Sonoma county.

    Thanks very much

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  • Amal Bouhmouch
    Internet/Lease maturity manager
    415-699-7485

    5 star customer reviews for Amal: 

    NIKHILESH from Google Reviews: I recently purchased an A4 form Audi Marin and this is one of the best car buying experiences I ever had. I loved it the moment I walked in. First off, the people at Audi Marin were kind and courteous. They were very hospitable and offered me a bottle of water. This was my first time coming here and was not sure what to expect. Amal did a phenomenal job. He gave me exactly what I wanted. Amal was meticulous and patiently explained everything about the car . He's great at conversation and will not make the experience dull and awkward. Overall, I loved the customer service and the hospitality. From the get go you can tell everyone cares about the customer and that's truly lacking at some BMW dealers. Thank you, Audi Marin, for making my car buying experience a pleasant one.

    ABISHEK from SF:

    I have been going to Audi Marin for years for service on my 2009 A4, but alas it was time to upgrade. I could not have been happier with my experience with Amal Bouhmouch; as he is a straight forward, respectful salesman who made our experience hassle free. We were in and out with a 2015 A3 in a few hours. My sincerest thanks to Amal.

     

    DAVID S. FROM SAN FRANCISCO: 

    I just leased a beautiful Audi S5 from this dealership. I've bought a few cars in my life but dealing with internet sales manager Amal Bouhmouch, was the best car purchasing experience I've ever had. I give him TEN STARS!
    Amal is very personable, the man never stops smiling, and it's a real smile.
    We had worked out a pretty good deal on the car even before I got to the dealership, that ended up being even better and Amal delivered on everything he said he would.
    He even followed up on giving me advice for my son to sell his Mini Cooper privately.

    The finance manager also made things very easy and never pressured me in anyway.
    If your looking for a no nonsense, no pressure car buying experience, this is your place. They will get all my referrals and future business.



    WEBSTER P. FROM HOMEWOOD, CA: 
    I had decided on an Audi and visited and called several Bay Area dealerships. I have to say that at virtually all of them, the sales persons were alarmingly disengaged, until I reached  Amal Bouhmouch at Sonnen Marin Audi. He was the only salesperson who followed up on my inquiries and who took a personal interest in my needs as a customer. I felt through the entire process - car selection, negotiation, follow-through, delivery - he was straightforward, helpful, engaged.  Even after we closed the deal, he continued to assist me in some post-purchase activities. For me, working with Amal was worth the drive up to Marin and I can recommend him without reservation.

    JOHN C. FROM SAN FRANCISCO: 
    I had one of the best car purchase experiences at Marin Audi, and mostly because of Amal, the Internet Sales Manager.  From the very first email to the thank you note to express appreciation for closing the deal, Amal has been courteous and professional.  


    My wife and I have been shopping for a vehicle on and off for the past year, and have visited numerous luxury car dealerships around the bay area.  Our experiences with the sales staff from those dealerships range from pleasant but mediocre to disrespectful in a few unfortunate instances.

    Something we truly appreciated in Amal is his attentiveness to our needs and his ability to not only listen to, but also address all of our concerns, one by one.  We also had a great experience working with Tim, the finance manager.

    Marin Audi have been the best dealership we've visited so far.  And of course, we purchased our vehicle from here.  Marin Audi really knows how to treat their customers.  it's always tough to car shop with a toddler, but Marin Audi are attentive to adults as well toddlers: our four year old was entertained with a drawing kit, along with snacks and beverages to her delight.

    SK FROM SAN FRANCISCO, CA: 

    This is my 6th or 7th Audi and my first experience with Audi Marin- overall an excellent experience with the help of salesperson Amal Bouhmouch. I sent in an internet request and within minutes received a call from Amal. He was very customer oriented- courteous, professional, and responsive. With Amal's help the process of getting our A7 was easy and quick. We appreciated how efficient Amal was with our time, especially since our first visit was with our twin toddlers. Amal even brought out crayons and Audi coloring books for them- a nice touch! We are happy customers.


    JOEY C. FROM SAN FRANCISCO: 

    Just got a new vehicle from Amal and Audi Marin. Wonderful service that was quick and courteous--unlike my other experiences with "good cop / bad cop" car salespersons. 


    I would highly recommend Amal and the dealership in Marin. First class!        

    J.S. FROM BELVEDERE, CA

    Just bought a new A6 and the experience could not have been better. I went up on a week day and spent 30 minutes with Amal Bouhmouch who emailed me ideas and prices the same day. I settled on one of them and when I came back the next day it was waiting and ready to go. It took 30 minutes this time as well to finish the entire transaction. I was incredibly impressed by the speed and the preparation. Amal is an outstanding sales representative -- he knows his trade and he doesn't attempt to push you into anything. Going back today to get a full hour tutorial of all the car amenities. 


    MARTIN FROM BELVEDERE, CA

    I purchased a 2014 RS5 Cabriolet yesterday and Amal Bouhmouch was my Sale Rep.  He was terrific and Rod the general sales manager was also great.  Amal made the process super quick, friendly (not pushy!) and was very patient with me as I thought about the purchase.

    I wouldn't hesitate to buy another Audi from them and look forward to the service experience.

    Ask for Amal!        


    Eiqil F from SF, CA: 

    I recently went to sonnen Audi to get a new car and hopefully trade in my A3

    I was greeted by Amal Bouhmouch.
    He was very nice and knowledgable of his business.
    Amal found me a great deal on a 2011 BMW X5.
    I asked him to lower the price a bit and he did, took my A3 as a trade in and everything was easy and pleasant.
    Once I got home I realized the X5 had paint oversrpay all over the car, very tiny specs of white paint, very hard to notice.
    I called Amal and he told me to go ahead and come on in, that he would have it detailed and have the detailed clay bar it to remove all that.
    Mind u the car was sold.
    I did, and all went very well.
    Very good service, professional and friendly.
    We will return to get a new car for my wife.   


    Ken D. , AUBURN, CA: 

    When looking for a new A6 I initially worked with 4 different dealers but ended up buying from Sonnen.  Amal, the internet sales manager, was prompt, courteous and attentive.  We negotiated a deal with, a minimum of fuss, that was good enough for me to drive all the way from Auburn.  I made an appointment to close the next day and when I arrived the car had already been detailed.  Amal met me for a test drive, after which we went upstairs to sign a couple of pieces of paper then right into the finance office which took all of 15 minutes.  Back downstairs to get a more detailed briefing on the car and we were done.  Probably an hour start to finish.  I've bought perhaps a dozen new cars in my life and this was the best experience yet.  No drama, respectful, great value, they did what they said.  I will be back to do business with Sonnen Marin.

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  • Stephanie Green
    Sales and Leasing Consultant
    415-408-1027

    5 star reviews for Stephanie: 


    Ting writes: Go ask for Stephanie Green! Efficient, funny, with positive energy. And most important, she has lots of knowledge to cars.

    Grace from Pleasanton: 
    Stephenie Green, she is the one go to person that you would love to work with. 

    Positive energy, know her cars well. Not pushy, will go above and beyond for her customer. 

    We come in today after our celebratory trip to buy the new car. Stephenie is very helpful. 

    Go look for her when you need to buy an Audi!!!

    Jonathan from Tiburon writes: This leads me to my next experience of going through the process of looking for another vehicle; which we all know can be tedious at times. However this was NOT the case over at Audi Marin! From the minute I walked in, I was immediately greeted by Stephanie Green, and I'd just like to say...LOVE HER!!!!! She has a wonderful personality, extremely knowledgeable and made my leasing experience very enjoyable!!! If you are in the market for a new car, without a doubt- go to Audi Marin and ask for Stephanie. THANK YOU for all of your help and wealth of knowledge....I love my new 2016 A3 e-tron!

    Steve K from Greenbrae: I had a great experience with Stephanie Green at Audi Marin. She was highly attentive and very professional. She went into detail explaining the advantages and disadvantages of different options for each vehicle. She made the buying experience much better. 

    Google reviewer: Stephanie helped pick a new car. She was very knowledgable about the cars and gave us great advice. They really took care of our kids and the purchase experience was the least painless one I had with a great price and a great car at the end. Also love the service department, they always take great care of us with our now 2 Audis.

    Jeff from SF writes: Hi Rod. Just wanted to mention that working with Stephanie during the purchase of my 2015 CPO Audi S4 was a pleasure. She is very professional and appropriately engaging with excellent product knowledge. It took 96 days from our first meeting until we found the right car for me, and she was helpful extremely and patient along the way. Never did I feel that she was merely interested in closing a deal. You should be proud to have her as a representative of Sonnen Audi. Jeff Rothman MD

    Tom K. from Petaluma writes:  Probably one of THE BEST car buying experiences I've ever had.

    Was car shopping all day, went to a few different dealerships in Marin and finally landed on Audi Marin. I'm a young guy, and I was with a few buddies of mine, so usually salespeople don't take me seriously or give me the time of day. 
    Nobody was pushy, and when I asked Stephanie Green a question about a car on display, she was quick to answer, knowledgeable, and extremely friendly and had a great conversational personality. By far the best car salesperson I've ever dealt with.

    She wasn't pushy, and instead of trying to upsell me, she worked hard to find the right car for me - and for my friends. She was quick to pick up the fact that I had to get approval from the boys before making a buying decision.

    We test drove 3-4 cars, and instead of acting inconvenienced, she was happy to oblige. The Audi I ended up picking was an amazing machine. She helped to negotiate the price, and made the entire purchasing process fun and simple.

    HIGHLY HIGHLY HIGHLY RECOMMEND THESE GUYS!! Amazing customer service. Because of the staff at Audi Marin, I'll definitely be sticking with the Audi brand for the foreseeable future.

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  • Esan Geroux
    Sales & Leasing Consultant
    415-342-6272

    5 stars for Esan: 


    Julia writes: Esan Geroux is a fabulous sales person... Delightful Personality calm Patient intelligent He explains everything really well for someone who is not car savvy! He also really reviewed my environmental, practical considerations and aesthetics to help me determine which car I purchased... He has been following up with terrific tutorial service .... Excellent !!!! Everyone at Audi Marin has been warm friendly and helpful. As someone with environmental sensitivities it's a huge pleasure to go into the showroom and not smell outgassing toxins ...audi really is environmentally conscious about materials .. What's a relief!

    Stefan from Richmond writes: In the beginning we were debating between the BMW X5 and the Audi Q7. We bought our Q7 from Esan at Audi Marin because of his high quality customer service. After several test drives the Q7's quality won us over and Esan's energy, knowledge and follow-up sealed the deal.

    Lisa writes" Just bought a new car thru Audi Marin with the help of salesman Esan Geroux. I walked in, told Esan what I was looking for and he and fellow staffers went straight to work. Within a week I was driving off the lot in my dream car. Probably one of the smoothest car purchase transactions ever, and Esan was the best - impeccable service! Thanks!

    Angela from Novato, CA: My husband and I bought a Audi Q3 here last night.  Even though I was all over the place trying to decide which vehicle, which trim, which color I wanted - the team was patient and delivered top notch customer service!  I was over the top aggressive about the deal I wanted, and the Sales Manager (Rod) was very "real" with me about my expectations. Even though I left the dealership, I ultimately came back as the team never gave up working with me.  My sales guy Esan knows everything there is to know about the Audi SUV's.  I highly recommend him!  I also had a great experience with John who took care of delivery for me.  He sat with us for a hour and made sure we understood every function of the car, even telling us which pages in the manual we want to make sure we take the time to read!  As if the cars aren't enough reason to own an AUDI, this dealership makes the buying experience that much more enjoyable!

    LAUREN FROM SF: I just purchased a pre-owned vehicle at Audi Marin and our salesman, Esan, was absolutely fantastic! The process was simple and pain free and we were in and out in an evening once we decided on our vehicle of choice. He was honest, gave us all the information we asked for and was incredibly professional.

    Sherri writes: I FINALLY bought my Dream Car!!!! Esan Geroux made my life so easy last weekend when I walked in. I told him what I was looking for and he walked me directly to it - everything exactly the way I wanted it - a little while later I drove home in the most beautiful A5 Cabriolet I have ever seen. I will always be an Audi girl, but this one is the most amazing car I have ever driven. Its a dream come true after drooling over everyone elses for 6+ years. Esan, your the bomb and I will come back to you every time its time for another one. You made everything so easy, you were so accommodating and you did it all with an enthusiastic smile. THANK YOU!!!!!!!!

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  • Jami Capps
    Sales & Leasing Consultant
    4154604197

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  • Alex Nekouy
    Sales & Leasing Specialist
    415-342-4287

    5 STAR REVIEWS FOR ALEX:


    Maegan from Windsor: Just bought an Audi Q7 from Alex Nekouy at sonnen Audi in Marin and it was a great experience. Alex is a great salesman, no pressure, relaxed, and helpful. Next time request Alex if you are in the market for an Audi

    Kamran from San Jose: The folks at Audi Marin are amazing. Alex Mekovy was a huge help spending time to look through many different cars to find the right one for me. After spending a week with my Audi A3 I know I made the right choice by coming to see Alex. 

    Thank you Audi Marin and thank you so much Alex for all the help!

    Ophelia from San Jose:
    My son wanted to lease an Audi so we were referred to "Alex" at Audi Marin located at San Rafael, by a friend. 
    Since we live in San Jose, we decided to first communicate with Alex by phone and text.  He was very kind and professional and tried to help us. 
    However after some consideration, we decided against leasing a car and instead to buy a new car.  We were thinking of getting a much cheaper car than Audi.  
    So I told Alex that my son has changed his mind for leasing a car and thanked him for all he did.  Alex was very nice and without any hesitation thanked us and we started looking for another car to buy. 
    Few hours after our talk with Alex, he sent a text asking to know if my son might be interested to buy an Audi.  I told him that the price was out of my son's budget and we were looking to get something much cheaper.  
    To make the story short, after some back and forth, Alex managed to find us a clean 2015 Audi with only 3000 miles and exactly with the package that my son wanted. We went to Audi Marin dealership the next day and saw the car.  
    My son really liked it and we bought it with an excellent price and monthly payment. 
    I really liked the way Alex did his job.  His marketing style was fantastic.  He was aggressive but not "pushy" at all. If you are in a market to buy an Audi, I highly recommend "Alex" at Audi Marin.  He is sharp, polite, considerate and very professional.  The manager and the general manager at this dealership should be very happy to have him there.

    Jill G. from SF writes: We had a great experience here at sonnen Audi, everyone was very nice and helpful. I would highly recommend Alex Nekouy, he made the whole process of buying a new car seem like a walk in the park.

    Tannaz from Rohnert Park writes: Buying a new car is never an easy thing especially when you are in between 2 kinds and don't know what direction to go in. Originally I was looking at the Acura ILX and had fallen in love with it, but then I saw the Q5 my dad just bought (from a different dealership) and knew that I had to check out an Audi. I looked at a couple of dealerships and had some other options, and when I walked into Marin Audi, I truly had no intention to "Buy" a car. I figured that I would look around, see some cars, get some options and move on with my day. I found myself with a great salesperson Alex who was professional, helpful and willing to help me find the car that was right for me. I am in awe of the beautiful A3 that I just got and I look forward to driving and experiencing a lot with it. 

    Thank you to Alex and Marin Audi for your help and support!


    Tyler from LA writes: 
    Amazing customer service! Take care of you without the haggle. Also- took us on some fun test drives. Ask for Alex, he is the man! He will make sure you leave happy and satisfied.

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  • David Mehtabuddin
    Internet Sales & Leasing Consultant
    415-460-4129

    cell: 916-803-3496


    5 STAR REVIEWS ON YELP FOR DAVID

    Preston writes: Great customer service and overall awesome car buying experience. I live in a different state and did everything over the phone. David was super helpful and answered all my many questions throughout and even after I bought the car. Would highly recommend.

    Beverly writes:
    David Mehtabuddin was wonderful - he gave facts and wasn't pushy. He was very patient. Very nice Audi delearship.

    AURTHUR B. FROM HERCULES, CA: 
    Just bought my A6 from here and have been very impressed with everything.   Top notch facility to great service provided.   David M has been very helpful in getting me great deal (and I've shopped around)  and he was always there to beat the price.   Thank you David for walking me through everything and being very knowledgable on the product you sell.   With all the bells and whistles the Audi has, I couldn't have gone through the  functions with his help.   Great job guys    and keep up the excellent service!

    MARIAH FROM EL SEGUNDO, CALIFORNIA
    Great experience overall. Found the car online and made a deal over the phone because I live 7hrs south. Internet salesman David picked me up at the airport promptly and I was pretty much done in an hour. Very easy time there. They didn't try to sell me on a bunch of extra stuff either like I've experienced buying other cars. They knew my deal and respected it.   

    NIKE V. FROM SAN FRANCISCO CALIFORNIA:
    Bought my Audi A3 TDI this past laborday, I have to say i had a very nice buying experience , I dealt with 2 people ;David Methabuddin and Stephen, not pushy at all, consulted me perfectly and i got a deal (so I think:)) Also Don the finance guy was very efficient., anyway cant say anything yet about their maintenance department which sounds rather negative on yelp , but for now it was  a smooth quick and pleasant experience.   

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  • Steve Shackleford
    Sales & Leasing Consultant
    415-460-4197

    5 STAR REVIEWS FOR STEVE:


    Kayla writes: Steve Shackleford was my salesman. He made every part of my car buying experience easy and enjoyable. Working with us on how to get my dream car! Taught us how to use my new car and was very helpful made everything a breeze to understand I will recommend him to anyone. Not to mention the beautiful dealership and staff. Thank you again

    Larry from Sausalito: I recently leased an Audi Q5 with the expert and customer-friendly help of Steve Shackleford, Sales Consultant. I have purchased or leased many automobiles over the past 60 years and I can say without hesitation Steve was the very best salesperson in my experience. He answered all my questions with a warm, friendly and clear tone. He is an excellent teacher. When it came time to walk me through the technical features of the car, he was thorough, clear, kind and professional. As a professor myself, I only wish I were as articulate as Steve. The entire process from introduction, to test-driving, to discussing financial terms, and preparing me to drive the car was made easier and fun thanks to his expertise, attitude and humor. Perhaps the most important variable in a financial transaction as costly as purchasing a new car is trust. Steve is a person of integrity, honesty, and transparency. In short, he is most trustworthy. I strongly recommend Steve to anyone investigating cars in the Bay Area. Thank you Steve for a painless and rewarding car buying experience. Larry B.

    Jamie from San Francisco, CA:  Working with Steve Shackleford was a great experience while leasing my second Audi.  I let him know exactly what I did and didn't want from color and features to model and price.  He listened to all of my wishes and I now have a car I love even more than my last Audi.  On top of that, this dealership experience was more thorough than any I have experienced.  Steve sat with me in my car to make sure I knew how every button, nozzle, light and sound functioned before I drove it off the lot.  I felt very cared for by him and the whole team including Rod, Don, Indy and Joe and highly recommend working with them for your Audi needs.

    Adam via Google Reviews: My wife and I just had a wonderful experience leasing a new Audi from Audi Marin. Steve Shackleford, our sales representative, was incredibly helpful and provided an exceptional level of service. From the start of the test drive, to leaving with our new vehicle, he made every effort to deliver us the best car at the best value. He put in extra time, personally shepherded the financing processes, and took great care of us throughout. Simply speaking, he's a great guy to deal with - incredibly friendly, trustworthy, and accommodating. We will absolutely return to him and Audi Marin in the future for our next Audis. Thanks again! - Adam and Ashley

    Kathy via Google Reviews: Steve Shackleford was one of the best Sales Associates we have had to purchase a car. He was knowledgeable, patient, and provided great follow-up after the purchase of the car. We left the dealer feeling comfortable in our new car. Great experience with Steve!

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  • Amira Sanchez
    Executive Assistance & Customer Service
    415-460-4100


    7e09d3b6fdbf408ca756f95ddb7067df
  • Michelle Olivera
    Customer Relations


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  • Carolina Carrasco
    Guest Services
    415-460-4139


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  • Gary Porch
    Service Advisor
    415-460-4144

    5 STAR CUSTOMER REVIEWS FOR GARY: 


    ALEX M. WRITES: 
    I unfortunately got a flat tire on the way to Napa and happened to be near the Audi Marin service center. So I stopped in hoping they would be able to help. They were absolutely AMAZING! Everyone I dealt with was so nice. I told them my sister was in town visiting, and they offered me a rental car so that we wouldn't ruin our day waiting for the tire to be patched. 

    Even though I live in SF, I'm thinking of making the trip here for service just because of the great experience. Gary was my advisor, but the service manager (I forget his name) also helped out when we first walked in. If you're local to this service center, definitely come here.

    GARY G. WRITES: 
    Gary Poarch is great.  He is always a pleasure to work with. 

    I am happy to fill out a survey and will give the highest scores to him. 

    Your company does a fantastic job with customer service.  


    JOHN H. FROM SAUSALITO, CA
    PS: My car was repaired under warranty and returned when promised and newly washed. Gary Poarch, my assigned service guy, knew his Audi's and was friendly and responsive. Thanks  Gary!   

    P.MERCE FROM PENNGROVE, CA
    I'd like to share an exceptional recent experience with Sonnen Audi.
    My Audi A4 was totalled in a parking lot- fortunately I was not in the car at the time. For those of you who have had to deal with a complex insurance situation you understand the stress that ensues.

    I should add that I have purchased 2 A4's from Sonnen. After the accident I called Gary Poarch, my Service Advisor to obtain his guidance as to the potential best replacement vehicle. I value Gary's knowledge and honesty - traits that are unfortunately rare among many service people today. Literally within minutes I received a call from Rod Helaire (General Sales Manager). We discussed all of the circumstances such as timing, price, options and I cannot tell you the sense of relief that I felt after the call! I happened to be on vacation at the time and we made arrangements for me to test drive several cars immediately upon my return to the Bay Area.  My first stop from SFO was Sonnen where Rod connected me to Donna Llamas. Wow! Donna was the perfect person for me to deal with- she is knowledgeable, service-centered and unbelievably warm and caring in her customer interactions. It was the most pleasant and painless shopping experience I have had in a very long time! Needless to say I did not leave the showroom without purchasing a car.

    I have personally had nothing but great service on all levels at Sonnen- Sales, Service, Finance and Reception. I highly recommend the team- particularly those mentioned in this review.

    Give Sonnen a chance to exceed your expectations- I don't think you will be disappointed!   

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  • Glen Brown
    Service Advisor
    415-460-4141

    5 STAR YELP REVIEWS FOR GLENN ! 


    Joe from Pinole: 
    I have used three of the Audi dealerships in the area for service and wasn't very impressed by two of them but Glenn at Sonnen is a rockstar!  I have worked with him for several years now and every experience was positive.  He has always put me (the customer) first and tried to keep the costs down.  That type of relentless customer support builds loyalty.  It is time for my next purchase, because of Glenn I selected to buy my new RS5 from Sonnen.  All dealerships essentially offer the same cars and services so for me the decision of where to buy came down to who I want to do business with going forward.  That was an easy decision.  Good looking out Glenn!  

    -Joe

    P.s.  Love the RS5.

    LESLIE FROM KENTFIELD: I had the goof fortune having Glen help us in the service department at Audi. We had so many questions and he walked us through every detail of how, why and what needs to happen with our Audi - He went above and beyond and even spoke with my dad who wanted to be conferenced in and understand the repairs. Glen has seen us at least twice now and has been a pleasure to work with - we will continue to bring our car to him as long as we live in Marin!

    Thank you Glen!!!

    ALEX FROM SF: I purchased my Audi last fall from Audi of Marin and thought the sales people that we working with were fantastic! What makes me give Audi of Marin a five-star review though is Glen who works in the service department. Glen makes something that is the inconvenience of brining your car in for service and turns it into one of the highlights of your day with his quality of professionalism and friendliness.

    Max from San Francisco: This is for the service department: Glen Brown is the man! Fast and professional. Flawless customer service and a pleasure to work with. The youngest of the service team, treats his older mature clients and younger crowd customers with the same respect. 

    -bryan


    NATHAN W. FROM SAUSALITO, CALIFORNIA
    I've had many Audi's and have dealt with dealerships all over Ca. Sonnen is the closest dealership to me currently so I have been servicing my car there. Glen Brown is the best service consultant I've ever dealt with. He's always professional and gets me an appointment that fits within my busy schedule. It's common for him to take the extra step in making sure I'm happy and satisfied with my service experience. Stephen Day is hands down the best salesman at that dealership as well. I purchased my S5 from him and the experience was phenomenal. I've since turned friends and family to him because I know he'll find them the car with the right numbers. These two individuals make Sonnen my one stop Audi dealership.   

    NADINE FROM SAUSALITO, CALIFORNIA
    Glen Brown, service consultants, are always very helpful in attending to my needs in a helpful, cheerful, and timely manner. I recently purchased a pre-owned pre-certified  Audi A4 convertible from Sonnen and have had some trouble with indicator lights on the dashboard. However, anytime an indicator light comes on, I am able to come in at my convenience and they attend to the matter almost immediately. I was nervous buying pre-owned vehicle, but the service I have received makes me feel like I made the right decision. This is the sixth vehicle I have purchased from Sonnen; the first five were new.   

    ROBIN D. FROM SAN RAFAEL, CALIFORNIA
    Kudos to the Sonnen Service team..especially Derek, who came in on his day off too install a new gas pedal for my 2007 Jetta...from the appoinment desk to, Glen in service..they went the extra mile to fix my car and make it as convenient as possible...Louis, who is the shuttle driver is a treasure!!!  

    BRIAN W. FROM SAN FRANCISCO
    Audi Marin is the best!!! I have now purchased two cars in the last year from them and each time the experience was not short of spectacular. Rod Helaire, the General Sales Manager is more than fair, bends over backwards to make sure you are happy and is an all around great individual. Donna Llamas & Jon Young are fantastic sales people. They make sure every question is answered properly, all of your concerns are addressed and make you feel at home and comfortable when making the important decision of buying a new vehicle. Glen Brown in service is great! He keeps communicating updates regarding your vehicle while in the shop and makes sure every scenario is exhausted in order for the repair to be done correctly the first time. Their technicians are top of the line and the best at what they do. I am truly grateful to have had and continue to have nothing but the best experiences when dealing with Audi Marin. I am a customer for life and happy to refer any person looking for a new car to them.

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  • Gene Frank
    Service Advisor
    415-460-4117

    Proud owner of Audi S4


    5 STAR REVIEWS FOR GENE:

    Good Afternoon,

    Thank you for your email.  I am looking forward to taking the survey and giving all 10's!  Gene is amazing and SO helpful he had all of our paperwork ready the night before and we were able to drop off the car early.  The rest of the service team were so nice and welcoming.  It was my first visit but it felt like I knew everyone on the team for years. Thank you Audi Marin for making car serving an enjoyable task.

    All the best,

    J.E.


    BRYAN WRITES: 

    My service experiences at Sonnen Audi are always exceptional thanks to the incredible level of customer service and support that Gene Frank consistently provides.  My current A3 is my third Audi that I have purchased with Sonnen and Gene has been with me for all three of my Audis over the span of at least 10 years.  It is his level of focus and dedication that keeps me coming back to Sonnen and will continue to do so with subsequent Audis in my future.

     

    Gene truly exemplifies professionalism and excellence in his field.


    GREG. S. FROM SAN FRANCISCO, CA: 

    These guys have great customer service! Go see Gene!

    I am a bit of a nut when it comes to my car. I came in with a squeaking noise coming from my 2012 Audi S4's steering wheel. I was expecting them to tell me that I'm crazy and that they wouldn't fix it because it was a nonessential problem. But Gene welcomed me and made sure that the problem would be fixed, no matter how big or small.

    The staff at the front desk were also very friendly and helpful. They gave me a 2013 Audi A4 as a loaner, which was really nice too. I've been to a lot of dealerships and this has been the best customer service at any of them! 


    FROM AMY L. OF SAN FRANCISCO: 
    This is a review of Gene Frank at Sonnen Service Dept.  He is so awesome.  I call and bug him about random stuff all the time (e.g. sitting at the gas station at 7AM going "what was the grade of oil I'm supposed to be putting in the car again?") and he always calls me back same day and doesn't make me feel stupid.  He listens to me carefully when I come in for service and lets me know what is a real issue and what I'm imagining (though he would never use that word).  He's proactive about processing Audi-authorized updates.  He recommends a loaner car when a service will take all day and basically goes the extra mile for service.  More than anything, I just always get the feeling he is talking straight with me and never pulling one over.  

    Re: Sonnen as a whole, I'm deducting one star because they have the most annoying policy of calling you 50 million times after a service with recorded, peppy calls saying they hope you had a great service and won't you take the survey and how about now have you taken the survey yet here's one more reminder... it gets pretty annoying.  This is probably coming from Audi corporate, but they need to push back and cut it out.  

    Also, I happen to have an extended service contract with Audi, so I typicaly am not paying for much, but I do remember having a Jetta serviced at Sonnen some years ago and it was not cheap by any means.  But if money is no object or you are covered by a warranty, I would use Sonnen no question.  And see Gene.   

    TOM L. FROM SAN ANSELMO, CALIFORNIA
    Nothing but great experiences with Sonnen's service department.  I've taken my car there a few times (under warranty) and the service has been impeccable.  Gene (my service rep) was efficient, reliable, and delivered exactly as promised - with great communication.  They've arranged cars and worked around my schedule.  I highly recommend Sonnen.   

    GREG S. FROM SAN FRANCISCO, CALIFORNIA: 
    These guys have great customer service! Go see Gene!

    I am a bit of a nut when it comes to my car. I came in with a squeaking noise coming from my 2012 Audi S4's steering wheel. I was expecting them to tell me that I'm crazy and that they wouldn't fix it because it was a nonessential problem. But Gene welcomed me and made sure that the problem would be fixed, no matter how big or small.

    The staff at the front desk were also very friendly and helpful. They gave me a 2013 Audi A4 as a loaner, which was really nice too. I've been to a lot of dealerships and this has been the best customer service at any of them!   

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  • Ricky Quintana
    Service Advisor


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  • Wilson & Wilfredo
    Loaner Fleet Managers

    Wilson & Wilfredo are brothers who have been working with the Sonnen Team for over 10 years! 

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  • Roberto
    Shuttle Driver
    415-460-4100

    Roberto has been with the Sonnen Family for over 10 years! 

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